To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with all the inserts. Please wait to try on your items until after your baby is born. At that time you can confirm the fit before washing.
Many mommies think that they need a bigger size than they actually do. We are happy to exchange your Mommy Cuddle if you need it! But just to make sure that you had the right size all this time, here is a little tip before you get in touch with us for an exchange:
Do not try Mommy Cuddle on while pregnant. This will lead you to think you need a larger size than you really do (even when you are in your first or second trimester). Please wait until your baby is born to try it on.
Mommy Cuddle may be difficult to get on, this doesn’t mean you have the wrong size. The elastic band should fit you comfortably below your breasts and you need to pull down till the band settles in a comfortable position. You may even lift your breasts up and over the elastic band. Alternatively you can wear your Mommy Cuddle by stepping into it and pull it upwards for a perfect fit. Mommy Cuddle needs to fit snug for the pouch to hold the baby correctly.
Don’t size up to get a bigger pouch. The pouch size is the same across different sizes. Your baby will gain a bigger pouch as your postpartum tummy shrinks back to your pre-pregnancy size. As your baby grows, you shrink.
So how should it fit? Your Mommy Cuddle should fit snug and be tight immediately post delivery.
Mommy cuddle should fit you tight like a shapewear but should be comfortable at the same time. The fabrics ensure that your Mommy Cuddle has the strength to hold your baby, stretches as per your baby's as well as your needs and is super comfortable for the both of you.
✔️Mommy Cuddle is like a second skin for you.
✔️It is tight for you while wearing, but feels comfortable once you are in it. If you are struggling to wear it over your head try stepping into your Mommy Cuddle and pull it upwards for a perfect fit.
✔️It is easy to pull the in-built bra down to feed your baby.
✔️Baby is comfortable inside the pouch with his/her head on your chest.
⭕V-neck sinks too low when baby is in the pouch and you have to wear a bra or shirt underneath.
⭕The baby is not able to place his/her head on your chest and is not close enough for you to kiss him/her on the head.
⭕You are not able to remove the bra to feed your baby.
⭕The elastic band below the bra area does not fit underneath.
⭕You are unable to pull it from your legs up.
All your exchanges are completely free. If you need to exchange your Mommy Cuddle, send us an email at firstname.lastname@example.org and send your item to: 49/L Dr Abani Dutta Road Kolkata West Bengal IN 711106.
Our policy lasts 7 days from the date the product is delivered to you. If 7 days have gone by, unfortunately we can’t offer you a refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without emailing us first at email@example.com.
COD charges are non-refundable.
Returns can be processed in 2 ways:
1. We pick up from the delivery location: The charges for this (including processing, courier charges and taxes) will be Rs 250. We will deduct Rs 250 and process the remaining amount refund to you.
2. You courier us the package: The charges for this (including processing, courier charges and taxes) will be Rs 100. We will deduct Rs 100 and process the remaining amount refund to you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: 49/L Dr Abani Dutta Road Kolkata West Bengal IN 711106
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sizing Guide for Mommy Cuddle Baby Carrier